British Gas has announced a comprehensive package worth up to £112 million to compensate customers affected by forced meter installations. The energy supplier faced intense scrutiny from Great Britain’s energy regulator, which found that British Gas installed prepayment meters on non-paying households amid the height of the Russian gas crisis.
The compensation plan includes: A £20 million penalty A support package worth £22 million Up to £70 million in debt write-offs for vulnerable customers
This is one of the most complex Ofgem investigations in its history, impacting thousands of households between 2018 and 2021. Customers who were affected during this period will receive financial compensation as well as relief from outstanding energy bills.
Ofgem’s investigation highlighted how British Gas forced meters on homes that struggled to keep up with bill payments, leading to significant hardship for many customers. The company has acknowledged its mistakes and is working closely with the regulator to ensure a fair resolution for those impacted by these practices during what was one of Britain's most challenging energy periods.
The compensation package aims not only to provide financial relief but also to address the broader issue of customer fairness in meter installation policies moving forward. British Gas hopes this will help restore trust and improve its standing with consumers who have faced difficulties due to high-energy prices and payment pressures over recent years.
This article was produced by AVALW News on Friday, May 15, 2026 based on reporting from 6 verified news sources. Our editorial process cross-references facts from multiple independent outlets to deliver accurate, comprehensive coverage. All original sources are linked below.