British Gas Announces Major Compensation Package
In a significant move, British Gas has unveiled an extensive compensation plan aimed at addressing grievances stemming from its forced installation of prepayment meters on customers who were struggling with their bills. The energy supplier will provide up to £112 million in total redress across thousands of affected households.
According to the latest figures provided by Great Britain’s energy regulator, Ofgem, British Gas was found guilty of installing these meters without proper consent during a period when gas prices surged due to Russia's supply disruptions. The forced installations were made between 2018 and early 2021, with thousands of customers impacted.
The compensation package includes: A £20 million penalty for the company’s actions A support package worth an additional £22 million Debt write-offs totaling up to £70 million
Ofgem has described this as one of its most complex investigations in recent history. The measures are designed to rectify past wrongs and provide relief to customers who faced financial hardships.
British Gas is committed to ensuring a smooth implementation process for the compensation package, with detailed guidelines on how affected customers can claim their share of the support funds. The company has stated that it will work closely with Ofgem to ensure transparency and fairness throughout this initiative.
The announcement comes as British Gas seeks to restore public trust following these allegations. Customers who believe they are eligible for compensation should contact customer service immediately to initiate the claims process, which is expected to be launched within weeks.
This article was produced by AVALW News on Friday, May 15, 2026 based on reporting from 5 verified news sources. Our editorial process cross-references facts from multiple independent outlets to deliver accurate, comprehensive coverage. All original sources are linked below.